Some Pixel 2 XL buyers have been let down to discover their phone was missing one very important thing: an operating system.
“I came home excited to unbox my new Pixel 2 XL. Upon turning on the device I was greeted with a black screen stating, ‘Can’t find valid operating system. The device will not start,'” Reddit user pdoubleyou recounted. “Spent an hour on the chat with two different customer service reps and they are wanting to send me a replacement phone. Really frustrating.”
Pdoubleyou isn’t the only one who has experienced this issue.
“Mine came with no OS too!!!,” another user, Lewey52, wrote. “I couldn’t even boot into recovery! Just got it today, was pretty excited … Then, ‘No Valid OS.'”
Google declined to comment when contacted by PCMag, but a source close to the company says the issue has been fixed.
This latest problem follows widespread reports detailing screen burn-in on the new handset. Google last week downplayed the burn-in issue but promised to roll out software updates to address it. The Web giant has also extended the one-year manufacturer warranty for Pixel 2 and Pixel 2 XL phones to two years in response to the controversy.
We here at PCMag have not experienced any issues with the display on our test phone (which did have an operating system), though we temporarily retracted the phone’s rating and Editors’ Choice endorsement when the screen issues came to light. Based on Google’s response, we have reinstated our rating; check out our Pixel 2 XL review for more information.